TRADE TERMS AND CONDITIONS

MINIMUM ORDERS
Minimum order of $300. Please contact us for volume pricing or bespoke projects at info@joannabuchanan.com

SHIPPING + HANDLING
Please note, we do charge shipping on orders under a certain dollar value. We simply pass on our costs for Shipping + Handling (S+H).

If you would like to ship on your own UPS, FEDEX or DHL account, or via your own freight forwarder, in lieu of paying our S+H fee, please note that on your order and also EMAIL US!

Should you need your order to be expedited, please email us and we will advise lead times and rush and/or shipping charges.


INTERNATIONAL PARTNERS, please note that your orders will be shipped DDU and you will be responsible for all duties, taxes and customs clearances.

DELIVERY
We do our best to ship in-stock items within three business days of receipt of order. We will do our best to estimate ship dates for backordered or new collections in advance of your order. Delivery times vary by location and carrier and destination. Orders placed after 3pm EST will start the shipping window the next business day.

If you need a rush order, please let us know and we will do our best to accommodate, but it may be subject to an additional shipping/handling fee.
* Rush orders must be placed prior to Noon EST, Monday through Friday.

RETURNS
If you need to return the goods, they must be sent back in original packaging within 48 hours of receiving delivery and will subject to a 20% restocking fee. Please note – the packaging includes the poly bags and all the internal packing material that is used on all the items. Please email info@joannabuchanan.com for authorization. 

We are happy to cover shipping for one round of exchanges we just ask you pay for the shipment to return to us. All returns must be pre-authorized.

RETURNS DUE TO SHIPPING DAMAGE
It is the responsibility of the purchaser to check shipments at the time of arrival to
their premises. Any visible damage to the package that results in damage to the
product must be claimed directly through the shipper, within 24 hours, by the
purchaser. No claims for damage will be accepted without first making a claim to the shipper and receiving a damage claim confirmation number. It is the purchaser’s responsibility to keep all packing materials and boxes for inspection by the shipper for any claim for damages greater than $100. 

RETURNS DUE TO FAULTY GOODS
We will take back any goods that are defective and offer a replacement or refund.
Please contact us to discuss the details prior to shipping back. We will, of course, cover shipping and handling should there be a rare defective
item.

ANY OTHER QUESTIONS? Please email us at info@joannabuchanan.com.