TERMS OF SERVICE

MOBILE TERMS OF SERVICE
Last updated: Sept. 15, 2025

The Joanna Buchanan mobile message service (the "Service") is operated by Joanna Buchanan (“Joanna Buchanan”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Joanna Buchanan’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Joanna Buchanan through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Joanna Buchanan. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to JOANNAB or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Joanna Buchanan mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to JOANNAB or email info@joannabuchanan.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Joanna Buchanan LLC (together with its affiliates, “We,” “Our,” or “Us”) welcomes you to its website for Joanna Buchanan (collectively, all elements of the website in all formats, the “Site”).

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF ANY PART OF THE SITE CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO THESE TERMS OF USE.

BY USING THE SITE, YOU ARE AGREEING TO ARBITRATE DISPUTES AGAINST US IN YOUR INDIVIDUAL CAPACITY IN ACCORDANCE WITH SECTION 14 BELOW, AND YOU ARE WAIVING YOUR RIGHT TO ACT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

These Terms of Use (the “Terms”) form a binding agreement between Us and all users of the Site (“Users,” and you, as an individual user of the Site, “You” or “Your”) governing use of the Site, and all information and content made available to You (the “Materials”) through the Site.

If You do not accept these Terms, You are prohibited from using the Site. These Terms only apply to this Site.

We reserve the right to modify these Terms at any time, without prior notice, by posting the updated version on the Site. Please check this page each time You use the Site. Our Privacy Policy is available [here] and is incorporated by reference into these Terms. If You have questions about these Terms, please contact Us at customerservice@joannabuchanan.com.

1. Ownership of Materials
All rights, including intellectual property rights (copyrights, trademarks, trade secrets, patents), in the Materials (including designs, text, graphics, photos, logos, images, software, code, downloads, and data compilations) are owned by Us or by their respective holders. The Materials are protected by law and may not be copied, reproduced, modified, distributed, licensed, or sold without Our prior written permission.

2. License
We grant You a limited, non-exclusive, revocable, non-transferable license to personally use the Site and access the Materials, subject to these conditions:

You may not use the Site or its Materials for commercial purposes without Our written consent.

Title to any Materials does not transfer to You.

You may not use the Site for unlawful purposes or to infringe on the rights of others.

Submissions (ideas, suggestions, feedback, designs, etc.) sent to Us will be considered non-confidential, and You grant Us a worldwide, irrevocable license to use them without compensation.

3. Qualification for Use
You must be at least 18 years old to use the Site. If under 18, you may only use the Site with parental/guardian involvement. The Site is not directed to children under 13, and We do not knowingly collect information from them.

4. Registration
To create an account, You must provide a valid email address and password. You are responsible for maintaining the security of Your account and agree to indemnify Us for any misuse related to Your login credentials.

5. Item Descriptions & Availability
We strive for accuracy but cannot guarantee product descriptions, images, or availability are error-free. Colors and details may vary due to screen settings.

6. Orders & Shipment
Orders are not binding until accepted by Us.

Prices are in U.S. Dollars. If a product is incorrectly priced, We may cancel the order.

Risk of loss passes to You upon delivery to the carrier.

International orders may involve additional customs duties and fees, which are Your responsibility.

We reserve the right to refuse or limit orders, especially if suspected for resale or unauthorized distribution.

7. Disclaimers
The Site, Materials, and products are provided “as is” without warranties of any kind. We disclaim liability for errors, interruptions, or damages resulting from Site use, including indirect or consequential damages.

8. Limitation of Liability
To the maximum extent permitted by law, Our liability to You for any claim shall not exceed $10.00.

9. Indemnity
You agree to indemnify and hold Us harmless against all claims, damages, and expenses arising out of Your misuse of the Site or breach of these Terms.

10. Cooperation with Authorities
We may cooperate with government authorities as required by law to protect Users, the Site, or Our business.

11. Links to Other Sites
Linked third-party sites are not under Our control, and We are not responsible for their content or policies. Your use of third-party sites is at Your own risk.

12. Copyright Infringement (DMCA)
If You believe Your copyrighted work has been infringed on the Site, please send notice to:

Joanna Buchanan, LLC
5 River Road, Wilton, CT 06897
Attn: Copyright Agent
Email: info@joannabuchanan.com

Your notice must include all information required under the DMCA.

13. Applicable Law
These Terms are governed by the laws of the State of New York, without regard to conflicts of law.

14. Dispute Resolution
Disputes shall first be attempted to be resolved directly. If not resolved, disputes shall be submitted to binding arbitration in New York County, New York, administered by the American Arbitration Association. No class or representative actions are permitted.

15. Termination
We may suspend or terminate Your access at any time. Upon termination, You must stop using the Site and destroy any Materials You’ve downloaded.

16. Assignment
We may assign these Terms; You may not assign without Our written consent.

17. Force Majeure
We are not liable for delays or failures due to causes beyond Our control (e.g., natural disasters, strikes, acts of war, technical failures).

18. Notices
We may provide notices via email or posting on the Site. You may contact Us at:

Joanna Buchanan, LLC
5 River Road, Wilton, CT 068797
Attn: E-Commerce Director
Email: info@joannabuchanan.com

19. California Residents
California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or (800) 952-5210.

20. Entire Agreement
These Terms, together with our Privacy Policy and other incorporated policies, constitute the full agreement between You and Us